Privacy Policy.

Privacy Policy

Effective Date: July 1 2024

The Small Business Hub ("we", "us", or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and manage your personal information.

1. What personal information we collect

We may collect personal information including but not limited to:

  • Full name

  • Email address

  • Phone number

  • Business or studio name

  • Billing and payment information

  • Information about your business operations or goals (for strategy work)

  • Website and social media analytics

  • Feedback or testimonials you choose to provide

We only collect information that is reasonably necessary for our business functions and activities.

2. How we collect personal information

We collect your personal information in a variety of ways, including:

  • When you contact us via our website, email, text or social media

  • When you sign up for one of our programs, services, or offers

  • When you complete forms or questionnaires

  • Through cookies or website analytics tools when you visit our site

  • During client strategy sessions, consultations, or training programs

3. Why we collect your information (Use and Disclosure)

We collect, hold, and use your personal information to:

  • Provide our services to you

  • Communicate with you regarding your account, inquiries, or purchases

  • Send marketing materials (if you opt in)

  • Improve our services and offerings

  • Maintain internal records

  • Comply with legal obligations

However, in certain circumstances, we may share your personal information with trusted contractors, subcontractors, or team members who are engaged to help deliver specific services (such as photographers or event assistants)
This information will only be shared to the extent necessary for them to perform their role, and we ensure they are contractually obligated to handle your information in a manner consistent with this policy and Australian Privacy Principles.

4. Marketing Communications

If you consent to receive marketing communications, we may use your personal information to send newsletters, promotional emails, and offers about our services. You may opt-out at any time by clicking the "unsubscribe" link or contacting us directly.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

All digital data is stored on secure, encrypted platforms. Where applicable, we comply with Australian data sovereignty and cloud storage laws.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out-of-date. To do this, please contact us at the details below.

7. Cookies and Website Tracking

Our website may use cookies and third-party tools (e.g., Google Analytics) to collect non-personal information such as browser type, operating system, pages visited, and browsing behaviour. This helps us improve user experience but does not identify you personally.

8. Third Party Services

We may use third-party service providers to assist in delivering our services (e.g., payment processors, email marketing tools). These providers may have access to your personal information but only to the extent necessary for them to perform their function. We take all reasonable steps to ensure these providers are also compliant with privacy laws.

9. Cross-border Disclosure

Where we engage service providers located overseas (e.g., cloud services), your information may be transferred to countries outside Australia. In such cases, we take reasonable steps to ensure those providers are subject to privacy laws substantially similar to the APPs or contractually bound to protect your data.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. The most current version will always be posted on our website. We recommend reviewing it periodically.

11. Complaints and Contact

If you believe your privacy has been breached or wish to make a complaint, please contact us. We will respond promptly and work to resolve the issue.

Contact Details:
Small Business Hub
Email: hello@smallbusinesshub.online
Website: www.smallbusinesshub.online

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).